WHAT DOES ORDER FROM GET SEEDS RIGHT HERE MEAN?

Didn't ship, and claimed commencing of subsequent week. Did not ship. Instructed likely out that working day, and did not. Defined when 1st contacted I did not treatment, but must be provided updates, and all I obtained was lies about when it could ship. They didn't reply to 2 e-mails days apart. Requested refund heading into 4th 7 days without exp